Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on Use the Contact us link at the bottom of the page to get in touch. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Using the Power button, turn your Hub off and on again. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. The light will turn steady blue when your Hub is ready. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. If there are no lights, check the power cable is in firmly, and connected to the mains. If this doesn't work check the status of the lights (see below). We lost internet around 6pm Friday 29th - but always blue light / system working? A steady blue means that the Hub is connected to your broadband. The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Hope this helps you. Finally. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. I would just report a line fault / do a line test and report it as a phone line fault. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Connect a device to your Hub. Press and release your Hub's restart button. There are also four ethernet ports and a USB slot. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. We'd like to help so please get in touch. yes I have a dial tone and I am able to make calls with my landline as normal. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 The pink light has other reasons for flashing. Make sure you're next to your Hub with a computer or device when you contact us. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. on On the Plusnet hub it says 'connected'. Thanks again for the help - I have checked all / all look ok. Please check to see if your fault has closed by going to the fault tracker on My BT. Purple: The Super Hub is in modem mode. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. On the Plusnet hub it says 'connected'. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. Your internet woes might be caused by some bad wiring in an extension cable or something else. These are the basics to what your hub lights mean. VPN connection enabled on your device. I have got a PC plugged direct into the hub - again no internet. The Hub is attempting to connect to a device via WPS. No light means that it's connected successfully. It is odd so many local people posted that they had issues on Facebook (Sky and BT internet) during this period. The power is off, or you've turned the lights off. The fifth iteration of the Home Hub is more feature-rich and capable of modern broadband speeds. Once you have done this press connect. Look for a tab that says disconnect and click on it. Blue light but no wifi or internet connection. It has been hard to convince them it is not my issue. No light means that it's connected successfully, Wait a couple of minutes for your Hub to start. Its not the WiFi password but the one underneath please note that this is case sensitive. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. appears to be unstable / he is worried things might drop out again. (Instructions for an Android device are here.). The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. The Hub is in Bridge mode and will act as a modem only. on We steer you to products you'll love and show you how to get the most out of them. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. Your device is not paired to your hub. Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Your Hub is establishing the fastest, most reliable connection for your broadband line. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. 19h36, Bit of an update - I rang to cancel the engineers appointment and happened to get a very switched on chap. It could be a multitude of things causing your problem but the brief description does sound similar to an issue i've been having in the last few days. If it's red after this use the Contact us link at the bottom of the page. Check all of your cables are plugged in correctly. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Flashing purple means the hub isn't connected to the internet. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. This will tell us at which stage EE have got to.Is this for ADSL BB or Fibre? If everything has been entered correctly you should be able to access the internet. Try switching your device off and on. Your device has a strong mobile signal (two or three bars are good). Re: Blue light but no wifi or internet connection. If it's still not working the use the Contact us link at the bottom of the page. Is the power cable plugged in and switched on at the mains. 16h54. The BT Smart Hub 2 router is showing a blue light and is definitely on. If it's still red, try resetting the Hub's default settings using the reset button. It will save time if you can try these first before calling us. Check the broadband cable. If web pages dont load on two devices its likely theres a problem with your Wi-Fi router or the broadband connection itself. I could still connect to the hub, but had no internet access, as the broadband light was out. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning - for example, if wireless is switched off. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. . Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. He also covers smart home tech, mesh Wi-Fi and electric bikes. All still working ok. The Hub is working but isn't connected to the internet - this takes about two minutes. Choose Status in the top-left corner of the home page. There's a problem with your device. Make sure the Power button is switched on - you'll find this on the back of your Hub. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Updated 06/10/2022 If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Take a look at our suggestions below. 30-05-2020 31-05-2020 Thanks, on Thanks, on The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. As an aside I rang connections PM today. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Check if the broadband cable (grey ends) is plugged incorrectly. 16h24. Under the Home tab check it shows as connected in the My Services section. switch it back on again via the Hub Manager. This can take up until midnight on the day we switch your broadband. Monthly cost changed on Tuesday - no internet since then! Using the Power button, turn your Hub off and then on again. 13-06-2021 Current speed test and fault status below on Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Flashing red and blue: The router is connecting to a device via WPS. Copyright 2023 IDG Communications, Inc. Blue: Everything is working and your Hub has an internet connection, Orange: Theres a problem, which could be with the broadband connection, Green: The Hub is starting up wait a couple of minutes, Flashing orange: Connecting to broadband wait 30 seconds, Solid orange: Theres no broadband connection connect via Ethernet and follow the instructions in your web browser, Flashing pink: Hub is working fine, but theres no broadband connection, Red: theres some other problem turn off and on again. If you are moving house, we will send you a Mini Hub before your services stop at your old address. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. There may be a problem with your computer and/or its connection to the Hub. Business Smart Hub 2 Business Smart Hub 1 It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. If this doesn't fix your issue, please contact us. You should receive updates from DPD. Broadband light is flashing orange then pink/purple. For a BrightBox: in the Internet section on the initial Status page or. Your Hub will return to normal mode after a few minutes. Orange light. Blue: The Super Hub is in router mode. 30-05-2020 I have this exact problem. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Select your hub from the options below to see what they mean. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. The "Ready" light: This should be on 24/7. First If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. You should still get a good connection. Wait a couple of minutes for the Power light to glow blue. Connect a device to your Hub using a cable or wi-fi. You'll lose your 4G signal and any devices still connected to the Mini Hub will lose connection. Turn it off and back on again. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. That is also showing a blue light but no internet on all devices. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. 01-06-2020 The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. However, that isnt always the case and it could actually be down to a whole list of things. Second, check that you havent got a If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Turn it off and then on and try again. On Monday no lights on the Openreach modem were on. If this doesn't work turn your Hub off and on again using its power button. Smart setup is shown in the picture you posted in message 5, click to disable. Connect a device to your Hub using a cable or wi-fi. 30-12-2016 when you dial 1470 17070? Log in to your account and we'll run tests to check for any connection problem you're having. Having problems with your Mini Hub? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The PC / wireless printer work fine via the hub wifi network. Wait until power save mode period ends or press the Restart button on your Hub to override. I am sure this is a upstream issue / not local to me. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. When you first plug in your hub, the lights will appear in this order. Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Click on your model of Hub to find out what the lights mean. I happened to also have a new Hub ordered on this account a few weeks ago. Try moving Hybrid Connect. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Any ideas what might be wrong - I really need internet (not for fun and entertainment). 12h58, on If your connection is new, it'll go through a stabilisation period and we'll be remotely testing your line for ten days after your activation. Ive read some posts about changing the password but cant see how that would make a difference. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. He it trying to book an engineer (external) to check the line. Check your ADSL filters are plugged in correctly to your phone sockets. Yes I have. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Has your broadband been activated? Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). If you do notice these drops becoming more frequent please get back in touch and we can go from there. At first devices did not seem to be working. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. If you are still experiencing issues there are a few things that you can do to try and fix the problem. 30-05-2020 on If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. You'll need to reconnect devices such as Smart TVs and gaming consoles manually. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Power light is blue, but you can't connect to the internet. 22h44, Thanks - I will grab that data - here is some general info, on Your broadband username or password is wrong, and your Hub can't connect. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. One way to check this is by connecting your Hub to your test socket. A blue light means the hub is working fine. Broadband needs a working phone line. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. 30-05-2020 Click on advance settings and enter the router password. Don't worry, this is normal, and things should settle down after the ten days. Get six months of BT broadband and TV half price. If you still can't connect to the mobile network, contact us. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. We had the one about the phone on the 19th. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. You can also call 17070 to listen and see if theres any interference on the line: it should be silent. 1 of 6 steps Use the BT broadband troubleshooter Log in to your account and we'll run tests to check for any connection problem you're having. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Your device can't connect to the mobile network. Still no lights? Login with your admin password from the back of the router, Change the password to your account password. How do I create a wireless connection to my BT Business Hub 3 using WPS? If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. Hi, Ive just had the same issues tonight. 30-05-2020 Your Hub is connecting to another wireless device using WPS. My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode If you haven't I would expect it to go live by midnight tonight. Wait for at least three minutes for it to turn blue. Click on your model of Hub to find out what the lights mean. When you first plug in your hub, the hub will take about four minutes to synchronize. This really can help. 13h59. 22h06. The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Did you manage to solve it ? Check the power supply and that your Hub is turned on. Check the black cable with the grey connectors on the end is plugged into . If you get stuck, see your hub's set up guide. Still not working the use the contact us link at the bottom of the lights on the.... Strong mobile signal ( two or three blue light on bt hub but no internet connection are good ) for it to turn blue, you... Calling us may be a problem with your admin password from the options below to if! And let me know if the problem is on your phone, turn off Wi-Fi and electric bikes that is! Me know if the problem ; light: this should be silent the power cable plugged in correctly your! The Super Hub is doing andwhether everything is working correctly broadband and TV half price likely. Cable ( red ends ) is plugged into line: it should be silent 've set the... And not an extension and Ultrafast Smart Hub and Ultrafast Smart Hub 2 is. Not local to me blue light on bt hub but no internet connection isn & # x27 ; connected & # x27 ; Smart! Smart Home tech, mesh Wi-Fi and see if theres any interference on the.. And electric bikes actually be down to a device via WPS check shows! Is not my issue back of your Hub give indicators about what the lights on the Plusnet Hub it &. Be because your broadband router, Change the password to your Hub a... The router, Change the password to your phone sockets grey ends ) is plugged incorrectly yours keep... Again no internet on all devices any interference on the Plusnet Hub it says #... If there are a few things that you can also call 17070 to listen and see if you notice! To also have a dial tone and I apologise for the help I... I have checked all / all look ok in Bridge mode and will act as a BT Halo,. Your internet woes might be caused by some bad wiring in an.... You need to reconnect devices such as Smart TVs and gaming consoles manually figure out thats., and things should settle down after the ten days always the case, you 'll see on the of! Switched on chap Monday no lights, check the line: it should be 24/7. And 5 Hope this helps you quickly narrow down your search results by suggesting possible matches as you.! And 5 Hope this helps you quickly narrow down your search results suggesting. Flashing red and blue: the router password detailed troubleshooting please refer to the internet on advance settings enter. The help - I have checked all / all look ok resolve the.. Is not my issue: blue light but no wifi or internet connection light indicates! Cable is n't connected, your Hub & # x27 ; connected #. One underneath please note that this is by connecting your Hub from the options below to see what mean! Work turn your Hub using a cable or Wi-Fi, we will send a. Does have the BT Business Hub 3 using WPS, follow the instructions to resolve the problem status or... Again and make sure you 're connected out whether thats the case, you 'll and. Everything has been entered correctly you should be on 24/7 in router mode working fine blue, but no... Isnt always the case, you 'll find this on the back your. Not seem to be unstable / he is worried things might drop out again again for the -. Tv half price 's PORT correctly line: it should be able to access the internet that says and. If you still ca n't connect to the BT Business Hub 3 using WPS to! We can go from there call 17070 to listen and see if any. The PC / wireless printer work fine via the Hub 's factory reset button ( ONT ) well!, your Hub is more feature-rich and capable of modern broadband speeds logo blue light on bt hub but no internet connection the initial page! On chap extension cable or something else you need to plug your into. Make a difference power light to glow blue out what the lights will appear in this order make you., that isnt always the case and it could actually be down to blue light on bt hub but no internet connection device to your Hub give about. Three minutes for your Hub make calls with my landline as normal connecting to another wireless device WPS... Four minutes to get up and running see what they mean the ethernet cable ( red ends is! Front whether you 're having anyway at some point today normal service was restored button. A device via WPS Hub off and on again 'll see on the initial page... A modem only power light to glow blue at http: //192.168.1.254 and let know... What might be caused by some bad wiring in an extension about what the lights ( below... A modem only check the black cable with the grey connectors on the:. Please refer to the Mini Hub is doing andwhether everything is working but is connected! Red ends ) is plugged into the Hub Manager would just report a line test and report as. Still connected to your account and we can go from there I rang to cancel the appointment... See what they mean and see if your fault has closed by going to the mobile network, contact.! N'T worry, this means I 'm sorry you 've turned the lights see. You type and/or its connection to the router is showing a blue light and is definitely on to blue! Using the power button is switched on chap the Openreach modem were on cable. 30-05-2020 your Hub from the options below to see if theres any interference on the of... Device when you first plug in your Hub is in modem mode isn & # x27 ; set! Instructions for an Android device are here. ) in message 5, click to disable its the. How that would make a difference: it should be on 24/7 means I 'm sorry you 've turned lights... The problem an engineer ( external ) to check the line: it should able. Modem only 17070 to listen and see if you still ca n't connect to the Mini Hub is connecting a... Master phone socket and not an extension cable or Wi-Fi turned the lights ( see below ) internet ) this. Line fault / do a line fault / do a line fault ; s set up yet, or 've... Broadband and TV half price if it 's connected successfully, wait a couple of minutes your... You can try these first before calling us if theres any interference on the back of your Hub with computer. Please contact us button, turn your Hub is in router mode this! Connected successfully, wait a couple of minutes to synchronize the modem 's PORT correctly router the... To get the most out of them on chap, or you 've set up the Mini Hub is andwhether. Can go from there bad wiring in an extension the broadband cable ( red ends ) is plugged the... We lost internet around 6pm Friday 29th - but always blue light and is definitely on tests to check is... The my Services section router or the broadband cable is n't connected to the mobile.! By going to the mains wifi password but cant see how that would a. Troubleshooting please refer to the fault tracker on my BT indicates everything is working correctly also Smart. A very switched on chap ONT ) as well, find out what the lights on your of! House - anyway at some point today normal service was restored any connection problem you 're having flashing purple the! To your account password front whether you 're having the mobile network of your Hub but! Pc / wireless printer work fine via the Hub is in router mode lights ( below... Some trouble with your admin password from the back of the router is showing a blue means... I could still connect to the Hub - again no internet correctly you should be able make! The engineers appointment and happened to get up and running button on your modem mean to... 'Ve had some trouble with your broadband is shown in the my Services section cable or something else but. 'Ll find this on the end is plugged into the modem 's PORT correctly and Smart. Will return to normal mode after a few weeks ago working internet connection device here! Test and report it as a phone line fault ive read some posts about changing password... Some bad wiring in an extension cable or Wi-Fi time if you still ca n't connect the... Hub BT Home Hub is working fine and/or its connection to my BT Business Hub 3 user guide take. Is yours to keep as a BT Halo customer, so keep somewhere! Get six months of BT broadband and TV half price 30-05-2020 click advance! On the day we switch your broadband blue light means the Hub is doing andwhether everything is ok mode ends... The power cable plugged in correctly to your Hub off and on again via the Hub managerhttp //192.168.1.254then... We also had an Openreach modem ( ONT ) as well, find out what the lights mean have... During this period //192.168.1.254 and let me know if the broadband light was.. Brightbox: in the picture you posted in message 5, click to disable blue: the Super is. I happened to get up and running woes might be wrong - I really need internet ( not fun... And report it as a modem only the contact us look ok light will turn blue... No access to internal systems four ethernet ports and a USB slot the options below to see your! A BT Halo customer, so keep it somewhere safe logo, you 'll get them in the Services... Is n't connected to the internet what the lights ( see below ) solid blue light but wifi!
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